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OUR RETURNS POLICY

This policy applies to all purchases made from Lowes in-store or online.

We want you to be happy with the quality of the items purchased.

If you are not completely satisfied, simply return the goods to any Lowes store and we will provide you with an exchange or refund within the guidelines outlined below.

  • Items must be returned within 30 days of purchase.
  • Items must not include underwear/innerwear, gift-cards, charity products or clearance lines.
  • Items purchased for commercial agencies production companies, are not refundable.
  • Proof of purchase must be presented.
  • Only the following will be accepted as proof of purchase: -
    • Original register receipt (Printed or Electronic)
    • On-line Order Number or a Packing Slip (Printed or Electronic)
  • Items returned must be “as new” i.e.
    • Unworn,
    • Unwashed,
    • Original tags and labels attached &
    • In original packaging.

Our returns policy is in addition to your rights under the Australian Consumer Law

Returns for Instore Purchases

Instore purchases may be returned for free to any Lowes store only. Unfortunately, instore returns/exchanges can not be actioned via our online returns department. To find your nearest store simply click here.

Returns for Online Purchases

Instore

Online purchases may be returned for free to any Lowes store. To find your nearest store simply click here.

Post

If your items meet the above return conditions, please follow the below steps to return the clothing via our Australia Post Returns portal. There will be a $13.10 charge for returning your order which is payable through the Australia Post Returns portal.

  1. Print and fill out the returns slip and print your tax invoice sent to your email upon shipment of your order. Please include in your returns parcel.
  2. Visit the Australia Post Returns portal to book in the return
  3. Please ensure the returns parcel is packaged securely. Please check the label generated from Australian Post to ensure it includes both Lowes Manhattan’s return address (240-242 Princes Hwy, Arncliffe, NSW, 2205), and your address and order number.
  4. Print and attach your return label to your parcel and drop your parcel to any Australia Post Office or Red Post Office Box.
  5. Please allow 7 – 10 business days for return to be processed once received.

Please note you will need to accept Australia Post’s standard T&C’s (including its Privacy Policy) to lodge a return through the Australia Post Returns portal.

Items not eligible for a refund include underwear/innerwear, gift-cards, charity products or clearance lines.

Please note that all postage is to be covered by the customer for change of mind returns.

If you don’t have access to a printer or computer, please return your online order in store or to Online Returns, 240-242 Princes Hwy, Arncliffe, NSW, 2205 via Post with a handwritten returns slip.

All returns made via post not using our returns portal will not be tracked by Lowes therefore may have a delay in your return process time.

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