"Does LOWES ship Australia wide?"
Yes, SHIPPPING IS FREE! All orders are shipped in bulk direct to school.
"Is there a minimum Order requirement?"
"Can I order more garments after my initial order?"
You can! However there is a minimum order of 30 garments per order.
"What if my
logo is not clear or big enough to use?”
We can redraw your logo for a one off fee of $99, then we keep your logo on file for next time.
“What if I am an
existing or previous customer of Lowes?”
If we have your logo on file we can use that and you will not be required to make any re-draw fees. If in doubt pleae email us to confirm before check out.
"Does LOWES provide Samples?"
No. You can select from size charts that are shown for each garment. An artwork with your garment selection class list and school logo will be sent to you after purchase.
can I see my garment before it arrives?
An Artwork with your garment choice, class list and school logo will be sent to you after purchase at check out.
"What is included with
my one off $295 custom design fee?"
Access to your own personal designer to create a unique design exclusive to you, price includes 3 changes to artwork.
"Can production begin on my order without payment?"
No, the order must be paid in full online before we proceed.
"How do I pay for my
Payment will be required at time of purchase and can be made via Visa, Mastercard and AMEX
"What happens if we made a mistake when placing an order?"
Once artwork has been developed and an order has been placed, refunds are not possible. Please ensure the artwork and class list you upload are correct, as LOWES will not refund any garments that are incorrect due to your errors.
"I have an issue with my order, what can I do?"
If you have any questions or concerns, please visit the 'contact us' page. You can fill out the form or give us a call on (02)9562 1274 and our friendly team will help you out.
"What if I receive an incorrect item in my order or it's missing an item?"
Please contact our customer care line immediately and we will recitfy the problem.
"What is your refund policy?"
We will happily refund any garments that have manufcaturing defaults.